about BALKAN ESCAPE

the journey

Balkan Escape started with one man's love of a beautiful and fascinating area. He wanted others to experience the same and so Balkan Escape was born.

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WHO WE ARE

Escape the ordinary

We offer visitors a wide range of holiday types and awe-inspiring destinations and tailor these around their needs, providing expert knowledge and trusted advice.

Our experienced and knowledgeable experts are on hand to advise and organise your dream escape, from simple city breaks and Adriatic cruises to complex multi-destination itineraries, while maintaining the highest level of professional and personalised service.

Why Book with us

Expert knowledge and trusted advice: Because our love for the Balkans is ever increasing, the knowledge we have gained of the area will ensure that you receive trusted advice, ensuring the destination and hotel that you choose is right for you and your party.

Tailored Experiences:
Balkan Escape's portfolio consists of dozens of fantastic destinations spanning three of the finest Balkan countries: Croatia, Slovenia and  Montenegro. So you could be exploring the spectacular Plitvice Lakes one day, sipping cocktails whilst soaking up the sun in a wine bar in Rovinj the next, then taking in some of finest culture in Dubrovnik the next.

Customer Focused: Here at Balkan Escape looking after you is our number one priority, so throughout the booking process, during your holiday and when you arrive back in the UK you'll know that we're thinking about you.

Competitively priced: Not only do we offer great choice, exceptional customer service and expert knowledge, all our holidays are competitively priced so you’ll be safe in the knowledge that you’ve received a great deal.

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WHO WE ARE

Meet the team

We offer visitors a wide range of holiday types and awe-inspiring destinations and tailor these around their needs, providing expert knowledge and trusted advice.

Our experienced and knowledgeable experts are on hand to advise and organise your dream escape, from simple city breaks and Adriatic cruises to complex multi-destination itineraries, while maintaining the highest level of professional and personalised service.

Jack Fleming

Director

Founder of Balkan Escape in 2012, Jack has worked tiredlessly for over 10 years turning the company in to what it is today. On a day to day basis Jack combines putting together customer's holidays, organising pre-travel arrangements and managing the team. Married to Aimee, they have 2 young children leaving very little spare time, as you can imagine. Over the years Jack has travelled extensively in Croatia, Slovenia and Montenegro, adding valuable knoweldge to the team.

Heather Pfeiffer

Travel Consultant

Previously a teacher, Heather recently took the change in her career to share her love for travel and organisation. In her day-to-day role in the office, she is talking to customers, creating and revising itineraries as well as posting on Balkan Escape's social media and blog. Heather’s passion for travel, learning and trying new things has meant she has recently taken on the challenge to learn how to ski for her winter travels this year.

Aimee Fleming

Director - Finances and Admin

The better half of Jack, Aimee's responsibilities include looking after the company's finances and admin. When she's not in charge of the two smaller people in her house she likes to keep active and enjoys taking the dog on long walks.

Hannah Lee

Operations

Hannah is an invaluable asset to the team, and for many months of the year is responsible for customer's pre-travel arrangements. This includes checking customers in for the flights, booking transfers and ferries as well as other operational duties. Hannah works remotely as she lives on the other side of the UK and combines looking after her young daughter and keeping active.

Jack Hailstone

Travel Consultant

A new member of the team, Jack has joined off the back of travelling the world visiting South East Asia, Australia, New Zealand, Africa and Europe. He enjoys taking trips to the nearby beach and going to music festivals. Jack recently made the big leap to home ownership having bought his first house.

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Financial Protection

you're in safe hands

ATOL Protection

We hold an ATOL license (number T7387) issued by the Civil Aviation Authority (CAA). This ensures that in the event of our failure, your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home.

All flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

TTA Protection

Being a member (number U8902) of the Travel Trust Association (TTA) means that you can book your holiday secure in the knowledge that the Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Should a member of the TTA for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, the Travel Trust Association will administer a claim for a refund of the money that you have paid to a member for your holiday.