Frequently Asked Questions - Balkan Escape

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Adriatic Cruises FAQ

Ship Rules

  • Passengers on board are obliged to abide to the ship rules, as captain is responsible for the safety of all passengers and the crew. Captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports to ensure safety on board.
  • Passports are to be handed to the captain for registration on the first day of the cruise.
  • Jumping or diving from the boat during navigation is strictly forbidden. For safety reasons climbing on the masts is also forbidden.
  • During rough weather movement should be done with care and as little as possible. The floors can often be wet and slippery. Passengers should take extra care crossing between the boats when they are docked together in port. Do not hesitate to ask a crew member for assistance when crossing. Movement between the ships are at the individuals responsibility. Safety belts are placed under the seats in the dining area or below the bunks in the cabins (depending on the vessel).
  • As the ships are explicitly acoustic all passengers are asked to behave accordingly. Special attention must be given to night peace onboard, which officially is at midnight. In National Parks even earlier night peace is required and guests will be notified of this.
  • Smoking in the restaurant area and in the cabins is not allowed and when smoking on the deck passengers must not throw cigarette butts in the sea. It is strictly forbidden to throw rubbish into the sea.
  • Bed linens must not be taken out of the cabins. Please take special attention not to throw anything into toilets except of toilet paper.
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  • Passengers are not permitted to bring drinks and food on the boat. This includes all drinks and food products purchased on shore in ports of call. The only exception are: personal care products, liquid medicine, food products specifically for infants and food products for special diets. Typical regional products purchased during visits to the ports will be stored on board to be returned to passengers at the end of the cruise.
  • Guests are obliged to respect meal times on board, which are placed on the board in the salon, as well as departure times to next port.
  • Any damage must be compensated to the captain by the passenger. Lost cabin keys will be charged 150 kuna per key.
  • Water is a problem on every boat, therefore please be very rational with it. The same applies to the electricity which runs on the generator.
  • Guests must close the portholes in cabins under deck during navigation, to avoid their cabins getting wet by the sea water entering cabin through the porthole.
  • The captain and the crew will be available for any questions or queries and will do their best to make your stay on board a most pleasurable one. If captain and his crew are not providing satisfactory service, please contact our office for further help, as our aim is to make you satisfied during your stay onboard.
  • Service charge is not included in the price and therefore please tip at your own discretion.

Miscellaneous

Q: Is there warm water on the boat?
Electricity and water are available on the boat, but in a limited capacity. All the boats have a generator for electricity that makes certain level of noise, so it’s not turned on during the night or while the boat is docked in some peaceful bay. Tanks for water have capacities that match numbers of cabins, actually numbers of beds on boat, so there is always enough water for everyone, even in cases if the tank isn’t filled each day, assuming that everyone use water rationally. Boats also have central heater that ensures warm water assuming that everyone use warm water rationally.
 
Q: Can the route be changed?
The Captain has right to change planed route in case of bad weather or unfavourable condition in harbours. Sometimes it just changes route direction in a way to avoid crowd in harbours or predicted bad weather. The captain assures that guests visit all planed destinations just in a different order than the planed one. Only in case of extremely bad weather, it is possible to elide some of the harbours that are not protected enough and safe for overnight stay. It is necessary to realise that captains are not always in a possibility to please guest’s wishes and dock in earlier in specific harbours like Korcula or Hvar, because port authorities do not allow early docking in of our boats because of arrival of specific transport lines and limited place in harbours. Guests are obligated to look at the notice board every day and the time of the departure from specific port so that they can be on time on boat.
 
Q: Are there some security measures on boat?
All the boats are equipped with lifesaving boats and life jackets which can be found under the beds in cabins or in marker wardrobe on deck or in the salon. If you are a non-swimmer, we kindly ask you to inform us and the captain earlier. 
 
During your stay on the boat you need to pay attention on following: steps are much tighter and sharper and it requires alertness while coming down or going up; deck can be extremely slippery during rain or morning humidity, so it’s necessary while you are walking on boat to hold the fence with one hand. It is strictly forbidden to climb on foremast, jumping off the deck during the sail nor going far away from the boat during swim pauses. It’s also important to realise that the wood is a live material that assembles during high temperatures and it is possible that water reaches cabins because of the rain or bad weather, so you should close windows during bad weather and in cabins below deck also during sail. We have to alert you on next: during high season, harbours can be very crowded and often boats are docked next to each other, so we kindly ask you to be very careful while you are going from one boat to another. 
 
Q: Is there a night silence on boat?
Boat is very acoustic and it doesn’t have sound isolation, so it’s necessary to act according to that. Silence on boat officially begins after midnight. We alert you that some harbours often can be crowded with boats and guests what can disturb someone’s sleep. Please note that we cannot take responsibility for the noise made in harbours on other boats.

Arrival

Q: Where do we find our boat?
Ships are docked in Opatija harbor, in Gruz harbor in Dubrovnik and in ferry harbour in Split. In Split, vessels are most often allocated from part of harbour opposite the main bus station and further to the center of the city opposite the train station, next to the building of Port Authority and directly at the main promenade. Representatives of our agency in white Katarina Line shirts will be in the harbour with the lists of guests’ names, belonging names of the ships and numbers of cabins. They are available to the guests for all information during embarkation.
 
Q: When can we get on boat?
For Deluxe cruises check in starts at 2pm. For Premium cruises departing from Split and Opatija, check in starts at 11am and closes at 1pm. It is possible to come earlier during morning and leave baggage on boat while the boat is still being cleaned. After the welcome speech and presentation of crew members, guests start with their first lunch/dinner in Dubrovnik and the boat leaves the port.
 
Q: Is there a place to park a car for 7 days? 
We can offer our help with parking. In Opatija our staff will take your car at the parking and charge you for 7 days. in Split we can recommend you a garage not far from the harbour. Our representatives in harbour Split will give you instructions how to get to the parking, after you have left baggage on the boat. We kindly ask you to inform us while making a reservation that you are coming by car.
 
Q: When is the end of the trip?
Boats are coming back to Split and Opatija on Friday afternoon and in Dubrovnik on Saturday afternoon. Guests have to leave their cabins till 9am so that the crew can clean the boat for the next guests. Last meal is breakfast on that morning. 

Luggage

Q: What shall I bring with me?
We suggest to take lighter clothes, shorts, t-shirts, bathing suits, sandals and similar, and a few long arm shirts, trousers or wind sail for possible colder weather and breezy nights. Don’t forget your hat, sunglasses, sun cream and towel for the beach. In a case that you forget something, it is possible to buy different summer clothes and equipment in most of the harbours. 
 
Q: Is there some fishing equipment on boat?
There is no fishing equipment on boats, but you can take your own fishing equipment, although you must now need a special permission for fishing that you can get in specialized agencies in harbours. 
 
Q: What to do if I have a large suitcase?
If you travel for a long time, we can help you with placing of your additional baggage. In Opatija we can put your baggage in our office, while in Split and Dubrovnik we can recommend luggage stores placed in harbour. We surely recommend you to check the size of your cabin before / first and then decide whether you would like to leave your baggage in wardrobe. There is usually enough space under your bed to leave a suitcase.

Food and Drink

Q: Can we bring our own drinks on board?
It is not allowed to bring and to consume your own drinks on boat. You can get your drinks at boat salon which is at the same time restaurant, living room and a bar. Bar is equipped with different alcohol and non-alcohol beverages. In case that you would like to consume some special type of drink that normally cannot be found in the boat bar, according to your earlier demand crew can get that beverage, and serve you with it during the cruise.
 
Q: What kind of food is served on boat?
Food on boat is similar to traditional Croatian food. Breakfast is continental one and consists of tea and coffee, fruit juice, bread, butter, jam, and eventually ham and cheese. If you want an English breakfast, it is possible to order it while making a cruise reservation or on spot. Lunch is traditionally plentiful. Is consists of soup or pasta as starter, main dish with side dishes, salad and dessert. Main dish is two or three times weekly a fish, and in other cases meat or chicken. Side dishes are potatoes, cabbage and other vegetables. Desert is fruit or a cake. Dinner is not included because we encourage you to explore local restaurants.
 
Q: Do you provide food for people with special dietary needs?
Unfortunately the ships are limited to small kitchens when preparing special food for vegetarians and people with special diet demands. Please make sure to advise of any dietary needs at the time of your booking and the on-board chef will do their best to accommodate.
 
Q: What is the “Captain's dinner”?
The cruise includes one "Captain’s dinner", mostly a fish menu, which is a chance for guests and the crew to gather in ceremonial mood. 
 
Q: How do we pay for drinks?
Drinks will be noted on your account, usually there is a list with passenger’s names next to the bar and it is paid at the end of the trip. Price is similar to the price of drinks in coffee bars, taverns or restaurants on the coast.

Cabins

Q: How big are the cabins? 
Cabins offer enough places to sleep and the place for travelling bag. They're functional and mostly equipped with two beds, little wardrobe or open shelf. All cabins have own bathrooms with shower and toilet.

Q: What kind of beds do cabins have?
All Premium vessels have either twin or double beds. Some cabins can accommodate 3 persons - double bed and an extra bed above the double bed. Because of the limited number of different beds, we are not in a possibility to confirm or guarantee a specific type of bed, but we try to allocate guests according to their wishes. So if you demand a specific type of bed, we kindly ask you to note that to us while making a reservation, and we will try to fulfil your wishes.

Q: What is difference between below deck and deck cabins? 
Cabins are situated on deck and on lower deck. Main deck (deck on which you step on as you embark the ship). ON DECK CABINS can be situated on the MAIN (deck on which you step on as you embark the ship ) and on UPPER deck (deck on top of the main deck). Cabins on lower deck are actually in the hull of the ship. Advantage of cabins situated on deck is the direct exit on sea and more fresh air, while cabins on lower deck are sometimes quieter (only fellow passengers who booked lower deck cabins will pass by and not all passengers from your ship as well as other ships when docked) and comfortable because they're situated in a sea level that chills cabins and hallways below deck are often air-conditioned which effects on a temperature in cabins. Cabins on lower deck mostly have little portholes.

Q: Are cabins cleaned during the week?
Yes, for both Premium and Deluxe category cruises the cabins include a daily cleaning service and mid-week fresh set of towels and bed linen.

Q: Is there air conditioning in cabins?
For all category ships, cabins are air conditioned (except sometimes during the night after midnight if there is limited access to electricity).

The Ships

Q: What is difference between Premium and Deluxe category boats?

Premium steel hulled vessels with modern traditional look offer accommodation in air-conditioned, spacious en-suite cabins with double or twin beds, hairdryer and safety deposit box. Ships are from 29 to 35m in length with cabins 8 to 14m2 in size. Premium Superior vessels are recently built mini deluxe vessels featuring similar comfort but are smaller in size – 38 to 41m in length. Air-conditioned cabins are 8 to 14m2 in size with double or twin beds, hair dryer and safety deposit box.

Both Premium and Premium Superior include buffet breakfasts, three-course lunches, Captain’s dinner, guided tour (1 for Premium and 3 for Premium Superior), daily cabin service, mid-week fresh set of towels and bed linen, luggage handling, olive oil and wine tasting on board, afternoon tea and coffee, a litre of water per person daily. Complimentary Wi-Fi.

Deluxe ships are modern and state of the art ships 42 to 47 meters in length. Spacious sun deck includes a hot tub and sun beds to enjoy the wonderful Adriatic scenery. Deluxe vessels feature spacious, lavishly designed, air-conditioned en-suite cabins with double or twin beds, safety deposit box, bathroom toiletries, hair dryer, cupboard & wardrobe cabinet. Cabins are 12 to 17m2 in size. Deluxe Superior ships are larger vessels, the best vessels that exist on the Adriatic Sea built with high-quality materials of solid wood, glass, marble, stainless steel and similar materials. Minimum 47 meters in length, newly built or refurbished after 2016, with hot tubs and spacious, superbly designed, air-conditioned en-suite cabins with double or twin beds, 15 to 20 meters in size. Cabins are equipped with wardrobes, deposit box, hair dryer, toiletries, bathrobe, slippers etc.

Both Deluxe and Deluxe Superior include: airport transfers, buffet breakfasts and four course lunches, drink with lunch, Captain’s dinner with live music, additional dinner in a typical Croatian setting, sightseeing’s, English speaking tour manager, various entrance fees, various tastings, Visitors' tax & port fees, luggage handling, daily cabin service, tea and coffee all day, a litre of water per person daily. Complimentary Wi-Fi. From 2018 all deluxe and deluxe superior vessels have an external defibrillator (AED) available for emergency cases.

Q: How many crew members work on boat?

Depending on its size, boat has about five crew members, and it is usually captain, chef, waiter and sailors.


Q: How do we communicate with crew?

At least one crew member is able to communicate in English or other foreign language. You will be introduced to all of your crew members when you arrive on boat at your welcome speech given by the operator’s representatives.


Q: How often do boats use their sails?

Although we call them sailing boats, boats usually sail on motor drive in a way to carry out given route and sails pull up depending on weather conditions at least once a week. Please note that some of our steel boats don't even have sails (Princess Tuna).

Q: How many people are there per boat?

The number of persons on boat varies from 20 to 40, depending on a size of the boat.

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